TY  - GEN
AU  - Alford,John
AU  - O'flynn, Janine
TI  - Rethinking public service delivery : managing with external providers
SN  - 9780230237940
U1  - 351 
PY  - 2012///
CY  - New York
PB  - Palgrave Macmillan
KW  - PPLG
ER  -