00669 a2200241 4500 150171 OSt 20211129105325.0 9781422140277 658.812 P65D Pine, B. Joseph Do you want to keep our customers forever? by B. Joseph Pine, Don Peppers and Martha Rogers Mumbai Harvard Business School Publishing 2009 85p. Management Customer equity Customer loyalty Customer services Peppers, Don Rogers, Martha ddc BK 14042 14042 0 0 ddc 0 0 TXB CURAJ CURAJ 2015-09-11 MGM 0.00 658.812 P65D 23866 2024-11-21 2020-09-02 BK