TY  - GEN
AU  - Nayar,Vineet
TI  - Employees first, customers second
SN  - 9781422139066
U1  - 658.3152 
PY  - 2011///
CY  - Mumbai
PB  - Harvard Business School 
KW  - Management
KW  - Management-Employee participation
KW  - Organizational change
KW  - Corporate culture
ER  -