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  <titleInfo>
    <title>Retail experience and customer satisfaction</title>
    <subTitle>an empirical study of organised and unorganised retail sector</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Agarwal, Anuradha</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
    <role>
      <roleTerm type="text">Guide</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Singh, Maithili R.P.</namePart>
    <role>
      <roleTerm type="text">Guide</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <dateIssued>2017</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">HIN</languageTerm>
  </language>
  <physicalDescription>
    <extent>257p.</extent>
  </physicalDescription>
  <note type="statement of responsibility">by Anuradha, Agarwal; guided by Maithili R.P. Singh.</note>
  <subject>
    <topic>Customer services; customer satisfaction;</topic>
  </subject>
  <classification authority="ddc">658.812 A15R</classification>
  <recordInfo>
    <recordCreationDate encoding="marc">181030</recordCreationDate>
    <recordChangeDate encoding="iso8601">20210831102648.0</recordChangeDate>
    <recordIdentifier source="OSt">156489</recordIdentifier>
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