<?xml version="1.0" encoding="UTF-8"?>
<record
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xsi:schemaLocation="http://www.loc.gov/MARC21/slim http://www.loc.gov/standards/marcxml/schema/MARC21slim.xsd"
    xmlns="http://www.loc.gov/MARC21/slim">

  <leader>00600nam a2200217 a 4500</leader>
  <controlfield tag="001">156772</controlfield>
  <controlfield tag="003">OSt</controlfield>
  <controlfield tag="005">20211025174045.0</controlfield>
  <controlfield tag="008">190305                ###          HIN  </controlfield>
  <datafield tag="020" ind1=" " ind2=" ">
    <subfield code="a">9788174464774</subfield>
  </datafield>
  <datafield tag="082" ind1=" " ind2=" ">
    <subfield code="a">658.8</subfield>
    <subfield code="b">B46S</subfield>
  </datafield>
  <datafield tag="100" ind1=" " ind2=" ">
    <subfield code="a">Bhattacharjee, C</subfield>
  </datafield>
  <datafield tag="245" ind1=" " ind2=" ">
    <subfield code="a">Service marketing : concepts, planning and implementation</subfield>
    <subfield code="c">by C Bhattacharjee</subfield>
  </datafield>
  <datafield tag="260" ind1=" " ind2=" ">
    <subfield code="a">Delhi</subfield>
    <subfield code="b">Excel Books</subfield>
    <subfield code="c">2018</subfield>
  </datafield>
  <datafield tag="300" ind1=" " ind2=" ">
    <subfield code="a">xxi, 696p.</subfield>
  </datafield>
  <datafield tag="653" ind1=" " ind2=" ">
    <subfield code="a">Service industries--Marketing</subfield>
  </datafield>
  <datafield tag="653" ind1=" " ind2=" ">
    <subfield code="a">Customer services</subfield>
  </datafield>
  <datafield tag="653" ind1=" " ind2=" ">
    <subfield code="a">Marketing</subfield>
  </datafield>
  <datafield tag="653" ind1=" " ind2=" ">
    <subfield code="a">Customer services--Marketing</subfield>
  </datafield>
  <datafield tag="942" ind1=" " ind2=" ">
    <subfield code="2">ddc</subfield>
    <subfield code="c">BK</subfield>
  </datafield>
  <datafield tag="999" ind1=" " ind2=" ">
    <subfield code="c">19162</subfield>
    <subfield code="d">19162</subfield>
  </datafield>
  <datafield tag="952" ind1=" " ind2=" ">
    <subfield code="0">0</subfield>
    <subfield code="1">0</subfield>
    <subfield code="4">0</subfield>
    <subfield code="7">0</subfield>
    <subfield code="8">TXB</subfield>
    <subfield code="a">CURAJ</subfield>
    <subfield code="b">CURAJ</subfield>
    <subfield code="d">2019-03-05</subfield>
    <subfield code="e">COM</subfield>
    <subfield code="o">658.8 B46S</subfield>
    <subfield code="p">31912</subfield>
    <subfield code="r">2020-09-02</subfield>
    <subfield code="w">2020-09-02</subfield>
    <subfield code="y">BK</subfield>
  </datafield>
  <datafield tag="952" ind1=" " ind2=" ">
    <subfield code="0">0</subfield>
    <subfield code="1">0</subfield>
    <subfield code="4">0</subfield>
    <subfield code="7">0</subfield>
    <subfield code="8">TXB</subfield>
    <subfield code="a">CURAJ</subfield>
    <subfield code="b">CURAJ</subfield>
    <subfield code="d">2019-03-05</subfield>
    <subfield code="e">COM</subfield>
    <subfield code="l">1</subfield>
    <subfield code="o">658.8 B46S</subfield>
    <subfield code="p">31911</subfield>
    <subfield code="r">2023-08-28</subfield>
    <subfield code="s">2023-08-17</subfield>
    <subfield code="w">2020-09-02</subfield>
    <subfield code="y">BK</subfield>
  </datafield>
</record>
