@book{21020,
	author = {Cron, William L. and Decarlo, Thomas E.},
	title = {Sales management : },
	publisher = {Wiley,},
	year = {2013, 2016},
	address = {New Delhi :},
	edition = {10th ed.},
	note = {includes notes, cases analysis, credits, key terms and subject index, author index, company index, case index at the end.}
}