@book{25762,
	author = {Chaturvedi, P. D.  and Chaturvedi, Mukesh},
	title = {Business communication : concepts, skills, cases and applications},
	publisher = {Pearson},
	year = {2013},
	edition = {3rd ed.},
	url = {https://ebookcentral.proquest.com/lib/curaj/detail.action?docID=5124959}
}