TY  - GEN
AU  - Shainesh ,G.
AU  - Shrth, Jagdish N.
ED  - 
ED  - 
ED  - 
TI  - Customer relationship management
U1  - 658.812 
PY  - 2010///
CY  - New Delhi
PB  - Macmillan
KW  - 
ER  -