TY  - GEN
AU  - Developing service quality
AU  - Raghavachari, M., ed.
AU  - Ramani, K.V., ed.
ED  - 
ED  - 
ED  - 
TI  - Developing service quality
U1  - 658.562 
PY  - 2000///
CY  - New Delhi
PB  - Macmillan
KW  - 
ER  -