00779    a2200385   4500000002100000001000700021005001700028008004100045010000500086020000500091082001400096100002000110110000500130245008700135250000500222260004500227300001000272490000700282500000500289600000500294610000500299611000500304630000500309650000500314651000500319654000500324700002100329710000900350711000500359720000500364730000500369740000500374752000500379856000900384BKB                 06990220200902150401.0                                          a  a  a658bJ32S1 aJauhari, Vinnie  a1 aServices: marketing, operations, and managementcby Vinnie Jauhari and Kirti Dutta  a  aNew DelhibOxford University Pressc2010  a584p.  av  a  a  a  a  a  a  a  a  aDutta, Kirtibc  abc  a  a  a  a  a  adf