TY  - GEN
AU  - Jauhari,Vinnie
AU  - Dutta, Kirti
ED  - 
ED  - 
ED  - 
TI  - Services: marketing, operations, and management
U1  - 658 
PY  - 2010///
CY  - New Delhi
PB  - Oxford University Press
KW  - 
ER  -