00442    a2200145   4500001000700000003000400007005001700011008004100028082002300069100001900092245011700111260003600228300001000264700002200274132677OSt20220127113607.0                                          a658.40580954bA14B1 aAnandkumar, V.1 aBusiness process outsourcing : oh! Bpo- structure and chaos,fun and agonycby V. Anandkumar and Subhasish Biswas  aNew DelhibResponse Booksc2008  a218p.  aBiswas, Subhasish