00594 a2200205 4500 132719 OSt 20220211144256.0 9788170005766 025.5 H43A Hernon, Peter Assessing service quality : satisfing the expectations of library customers by Peter Hernon and Ellen Altman New Delhi Ess Ess Publication 2009 243p. Library Science Library Services; User services; Altman, Ellen ddc BK 7071 7071 0 0 ddc 0 0 TXB CURAJ CURAJ 2012-06-27 CLB 025.5 H43A 10246 2024-11-21 2020-09-02 BK