TY  - GEN
AU  - Hernon,Peter
AU  - Altman, Ellen
TI  - Assessing service quality : satisfing the expectations of library customers
SN  - 9788170005766
U1  - 025.5 
PY  - 2009///
CY  - New Delhi
PB  - Ess Ess Publication
KW  - Library Science
ER  -