000 00427 a2200169 4500
001 067426
003 OSt
005 20211209150733.0
008
082 _a658.812
_bK77C
100 1 _aKnox, Simon
245 1 _aCustomer relationship management
_cby Simon Knox
260 _aNew Delhi
_bElsevier
_c2008
300 _a302p.
653 _aCustomer relations--Management
942 _2ddc
_cBK
999 _c1327
_d1327