000 00479 a2200169 4500
001 067429
003 OSt
005 20211209151559.0
008
082 _a658.8
_bS14S
100 1 _aShajahan, S.
245 1 _aServices marketing
_cby S. Shajahan
260 _aMumbai
_bHimalaya Publishing House
_c2009
300 _a358p.
653 _aCustomer services; Marketing; Professions--Marketing; Customer services--Marketing
942 _2ddc
_cBK
999 _c1330
_d1330