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_bJ32S
100 1 _aJauhari, Vinnie
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245 1 _aServices: marketing, operations, and management
_cby Vinnie Jauhari and Kirti Dutta
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260 _aNew Delhi
_bOxford University Press
_c2010
300 _a584p.
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690 _aService industries; Service industries--Management
700 _aDutta, Kirti
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