| 000 | 00584 a2200169 4500 | ||
|---|---|---|---|
| 000 | BKB | ||
| 001 | 069922 | ||
| 005 | 20200902150403.0 | ||
| 008 | |||
| 082 |
_a658.812 _bK96C |
||
| 100 | 1 | _aKumar, V. | |
| 245 | 1 |
_aCustomer relationship management: concept, strategy, and tools _cby V. Kumar and Werner J. Reinartz |
|
| 260 |
_aIndia _bWiley _c2009 |
||
| 300 | _a323p. | ||
| 690 | _aCustomer relations--Management; Marketing; Economics; Industrial management; Customer relations--Data processing | ||
| 700 |
_aReinartz, Werner J. _b _c |
||
| 999 |
_c3456 _d3456 |
||