| 000 | 00594 a2200205 4500 | ||
|---|---|---|---|
| 001 | 132719 | ||
| 003 | OSt | ||
| 005 | 20220211144256.0 | ||
| 008 | |||
| 020 | _a9788170005766 | ||
| 082 |
_a025.5 _bH43A |
||
| 100 | 1 | _aHernon, Peter | |
| 245 | 1 |
_aAssessing service quality : satisfing the expectations of library customers _cby Peter Hernon and Ellen Altman |
|
| 260 |
_aNew Delhi _bEss Ess Publication _c2009 |
||
| 300 | _a243p. | ||
| 630 | _aLibrary Science | ||
| 690 | _aLibrary Services; User services; | ||
| 700 | _aAltman, Ellen | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c7071 _d7071 |
||