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Assessing service quality : satisfing the expectations of library customers

Hernon, Peter

Assessing service quality : satisfing the expectations of library customers by Peter Hernon and Ellen Altman - New Delhi Ess Ess Publication 2009 - 243p.

ISBN: 9788170005766

Subjects--Uniform Titles:
Library Science

Dewey Class. No.: 025.5 / H43A

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Assessing service quality : satisfing the expectations of library customers