Customer relationship management: concept, strategy, and tools
Kumar, V.
Customer relationship management: concept, strategy, and tools by V. Kumar and Werner J. Reinartz - India Wiley 2009 - 323p.
658.812 / K96C
Customer relationship management: concept, strategy, and tools by V. Kumar and Werner J. Reinartz - India Wiley 2009 - 323p.
658.812 / K96C
